Shepherd Houses

Booking confirmations

Booking confirmations are typically sent within 24 hours via email and text message.

It is essential to review your booking confirmation carefully. If any details are incorrect, please contact us immediately to make necessary corrections.

Payment Terms

• Deposit: A 30% deposit of the total booking amount is required to secure your reservation.
• Final Payment: The remaining balance must be paid 30 days before the check-in date.

Accepted Payment Methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, UnionPay.
• Digital Wallets: Apple Pay, Google Pay, Microsoft Pay.
• Buy Now, Pay Later: Klarna, Afterpay.

Cancellation Policy

• Full Refund: Available if cancelled more than 30 days before the check-in date.
• Non-Refundable: Cancellations made within 30 days of check-in are non-refundable.

Modification Policy

• Up to 30 Days Before Check-In: Modifications are allowed subject to availability.
• Within 30 Days of Check-In: Changes may incur additional fees.

Check-In/Check-Out

• Standard Check-In Time: 3:00 pm
• Standard Check-Out Time: 11:00 am
• Early Check-In: £50, subject to availability.
• Late Check-Out: 50% of the daily rate, subject to availability.

Overstay Policy

If you remain in the apartment beyond your scheduled check-out time by more than 2 hours without prior arrangement, you may be charged up to 150% of the daily rate for each additional day (full or partial) of overstay. This includes costs for relocating or compensating the next guest.

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Required Deposit Amounts:

• Studio: £250
• 1 Bed: £300
• 2 Bed: £500
• 3 Bed: £600
• 4 Bed: £700
• 7 Bed: £2,000

Additional Charges

• Guest Bed: £65 per night
• Service Cleaning: From £80, depending on the property.
• Airport Transfer: From £150.
• Baby Cots: Free, with 24-hour notice required.